Aptive Pest Control in Farmington Hills, MI: Year-Round Michigan Pest Management

Aptive Pest Control Introduce

For homeowners and businesses throughout Southeast Michigan, dealing with seasonal or persistent pest problems is a common challenge. Aptive Pest Control, operating from its Farmington Hills location, positions itself as a provider of comprehensive, year-round pest management solutions designed to protect Michigan properties from a wide variety of common household intruders.

The company emphasizes a scheduled, recurring approach to pest control, understanding that effective protection in a dynamic environment like Michigan requires consistent maintenance and barrier treatments. Their service model typically begins with an extensive initial treatment followed by regular quarterly or seasonal visits, which focus on the exterior of the property to establish a protective barrier against future infestations. This preventative strategy is key to keeping homes pest-free and is backed by a commitment to re-service a property at no additional cost if pests return between scheduled treatments.

However, potential customers should know that Aptive operates on a contractual basis, often requiring a minimum 12-month service agreement. While many customers appreciate the professionalism and friendliness of the field technicians—who often receive five-star praise for their thoroughness and communication—some consumer feedback highlights significant concerns regarding clarity on service coverage, aggressive sales tactics, billing discrepancies, and substantial cancellation fees. Customers considering Aptive are encouraged to thoroughly review their specific contract and ensure all promised services, especially for a particular nuisance issue, are explicitly covered in their agreement to avoid future frustration.

Aptive aims to simplify pest management for Michigan residents, offering a tailored approach that addresses the unique pest pressures of the region, from seasonal flies and mosquitoes to persistent ant and rodent issues.

Location and Accessibility

Aptive Pest Control’s Michigan branch is centrally located in the Farmington Hills area, allowing them to serve the greater Detroit metropolitan area and surrounding communities in Southeast Michigan, including areas like Lansing and Shelby Township. This strategic positioning provides accessibility for technicians to respond to service requests across a large residential and commercial footprint.

The office details are:

Address: 37728 Hills Tech Dr, Farmington Hills, MI 48331, USA

The facility is designed to be accessible to all customers, including on-site services for consultations or administrative needs. The location is verified to offer:

Wheelchair accessible entrance
Wheelchair accessible parking lot

For most Michigan customers, contact and scheduling will be handled remotely, with professional technicians traveling to the customer's home for the scheduled on-site services.

Services Offered

Aptive Pest Control provides comprehensive pest management services centered around their core recurring treatment plans. These services are designed to address a wide array of common Michigan pests and focus on both exterior barrier creation and interior treatment when necessary.

Common Household Pest Extermination: Includes treatment for ants (including Fire Ant Control and Get Rid Of Ants), cockroaches (including Cockroach Pest Control and Roach Control), and spiders (including Spider Control, Spider Infestation, and Spider Removal).
Biting and Stinging Insect Control: Specialization in Hornet & Wasp Extermination, Wasp Control, and Wasp Nest Removal.
Rodent Management: Comprehensive Rodent Extermination, Rodent Control, Rodent Exterminator services, and Rodent Removal Services to deal with mice and rats, including treatments for outdoor rodents.
Specialized Pest Treatments: Includes targeted treatments for Bed bug extermination, Flea & mite extermination, Pantry Pests, Silverfish Treatment, and various Garden Pests.
Exterior Protection and Barrier Treatments: Key components of their service, including Barrier Treatment, Yard Treatment, and Exterior Perimeter Spray, which forms a pest-resistant defense around the home's foundation.
Ongoing Pest Control: The core of their model, offering Maintenance Services, Recurring Pest Control, and Ongoing Pest Control through scheduled treatments (often quarterly) to ensure year-round protection.
Environmental and Targeted Options: They offer options for Environmental Pest and Organic Pest Control, alongside Specialized Treatment and Targeted Pest Control plans.

Features / Highlights

Aptive Pest Control markets itself on several key features aimed at providing Michigan residents with peace of mind regarding their pest issues. These points highlight their professional standards and service structure:

Year-Round Protection: Their core business model is built around a seasonal, preventative approach, offering regular services throughout the year to manage the changing pest challenges common in Michigan.
Complimentary Re-Service Guarantee: Under their service plans, if customers observe pests returning between scheduled treatments, Aptive commits to providing re-services at no additional cost.
Focus on Professional Technicians: Individual field representatives are often commended for their professionalism, friendliness, courteous demeanor, and willingness to explain the treatment process in detail to customers.
Comprehensive Coverage: The standard plan is advertised to target over fifty common household pests, offering a broad scope of protection for residential properties.
Treatment Customization: While the plan structure may be singular, treatments are tailored based on the time of year, pest type, location, and the specific concerns of the homeowner.
Accessibility: The Farmington Hills location offers physical accessibility features, including wheelchair-accessible entrances and parking.
Eco-Friendly Product Use: The company utilizes EPA-approved products, with a reported emphasis on certain eco-friendly options.

Contact Information

Michigan residents can reach the Farmington Hills branch of Aptive Pest Control using the following details for service inquiries, scheduling, or customer support:

Address: 37728 Hills Tech Dr, Farmington Hills, MI 48331, USA

Phone: (313) 513-5899

Mobile Phone: +1 313-513-5899

What Is Worth Choosing Aptive Pest Control?

For Michigan homeowners seeking a predictable, year-round solution to a variety of household pests, Aptive Pest Control offers a compelling, structured service plan. The greatest worth in choosing Aptive lies in their commitment to continuous, proactive protection. Pests in Michigan don't adhere to a simple one-time treatment schedule; they are seasonal and recurring. Aptive's model of providing an effective initial "flushing" treatment, followed by quarterly maintenance visits and free re-services, is designed precisely to handle this reality. This strategy is highly valued by customers who prioritize never having to worry about common pests like ants and spiders infiltrating their homes again.

Moreover, the quality and conduct of the service personnel in the field often stand out. Many customers report positive initial experiences, such as the one who noted, "Louis from Aptive arrived early... introduced himself, shook mine and my husband’s hand and explained the process in great detail. We were very pleased with how professional and friendly Louis was." This on-the-ground courtesy and professionalism are crucial for making customers feel comfortable with technicians on their property.

However, it is critically important for potential customers to proceed with caution and to ensure absolute clarity on the terms of the service agreement. The company's high customer satisfaction in the field is contrasted by significant and recurring complaints regarding sales practices, unexpected billing, and high cancellation fees—including one customer who lamented paying a substantial fee to walk away after the service failed to deliver on its primary promise. Before signing any contract, Michigan residents must confirm that their specific, primary pest concern is explicitly guaranteed under the agreement and fully understand the contractual period and any associated cancellation penalties to ensure the service aligns with their expectations and budget.

Aptive Pest Control Services

Pest Control Service
Ant extermination
Bed bug extermination
Cockroach extermination
Flea & mite extermination
Hornet & wasp extermination
Rodent extermination
Spider extermination
Barrier Treatment
Cockroach Pest Control
Common Pests
Environmental Pest
Fire Ant Control
Fly Control
Fly Traps
Garden Pests
Get Rid Of Ants
Get Rid Of Flies
Home Pest Control
Interior Treatment
Local Pest Control Services
Maintenance Services
Mosquito Mosquito
Nuisance Pests
Ongoing Pest Control
Organic Pest Control
Pantry Pests
Pest Control Solutions
Pest Library
Pest Management
Pest Treatments
Recurring Pest Control
Regular Cleaning
Roach Control
Rodent Control
Rodent Exterminator
Rodent Removal Services
Silverfish Treatment
Specialized Treatment
Spider Control
Spider Infestation
Spider Removal
Targeted Pest Control
Termite Protection
Termites Treatment
Trusted Pest Control
Wasp Control
Wasp Nest Removal
Waste Management
Yard Treatment

Aptive Pest Control Details

Service options
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Aptive Pest Control Photos

Aptive Pest Control Location

Aptive Pest Control

Michigan Oakland County Farmington Hills Hills Tech Drive

37728 Hills Tech Dr, Farmington Hills, MI 48331, USA

Aptive Pest Control Reviews

An average rating of ★4.4 from 5249 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Louis from Aptive arrived early for our appointment to do our first treatment of the interior/exterior of our house. Before doing so, he introduced himself, shook mine and my husband’s hand and explained the process in great detail. We were very pleased with how professional and friendly Louis was. He did a great job and deserves five stars!
July 05 · Lisa Blevins
I signed up with Aptive Environmental after a direct and confident assurance from their sales representative that their service would effectively address a specific pest issue—droppings near our main entrance. I was very clear about this being the primary reason for trying their service. Despite multiple visits, the issue has not been resolved, and the experience has only led to growing frustration.What’s most disappointing is that after repeated treatments and continued issues, I was told by one of the field reps that this particular concern wasn't covered under the package I originally signed up for. I was encouraged to upgrade to receive a solution—despite the fact that I was explicitly promised that this issue would be taken care of under my current plan. That’s not just misleading—it borders on manipulative sales tactics. Had I been told upfront that the service wouldn’t cover what I needed, I never would have signed up.To make matters worse, there were discrepancies in billing. I was overcharged on at least two occasions and only had the charges corrected after reaching out to customer service. While I appreciate the professionalism of the field reps themselves—they were courteous and seemed knowledgeable—the service itself has failed to deliver on its most basic promise.Then, after all this, Aptive had the audacity to charge a $200 cancellation fee. Why? Because they know their service doesn’t hold up, and they rely on these fees to recoup what they lose when customers inevitably cancel. Basically I had to pay to walk away. It's a money-hungry tactic—trap people with false promises, then charge them to leave. That is not just poor customer service—it’s unethical. I tried to be reasonable and patient, giving them the benefit of the doubt, but I now regret that decision. They deserve a negative star rating. You shouldn’t be allowed to profit from a failure to perform.The field rep was polite but unbelievably pushy, and kept on negotiating the price. But no amount of friendliness can make up for a system that is clearly designed to mislead customers and nickel-and-dime them on the way out.While Aptive may have taken over $400 from me, I’ll make sure to share my honest experience so that others know what to expect before putting their trust—and money—into this company. This isn’t written out of spite, but out of a responsibility to help others avoid the same mistake.You’ve lost my trust, Aptive. I hope this feedback is taken seriously—not just by customer support, but by leadership.
September 06 · Unani Mous
Middle of the road Pest Control service. Sometimes I had excellent service, and sometimes the tech barely did anything(was there less than five minutes). The kicker is that customer service makes it a major pain to cancel.I had a particularly bad experience in June, and told the Customer Service person that I was talking to that I wished to discontinue my service. He told me a manager would be calling me to finalize the cancellation. I never received a call from the manager, but instead, the next day, I got an automated message that they were sending somebody out for a re-service that day(with no prior communication about if I'd be there, or if I was ok with this re-service rather than the cancellation I asked for). The tech was quite good that time, but brought up that I was coming up on renewal soon, and asked if I wanted to renew. I said "No Thank you, I already was trying to cancel it". He said "No problem, have a nice day", and I thought that was the end of it. Then August comes around, and while I'm away traveling, I get the auto notification that Aptive is going to come out in a few days, and since I missed that, they came out and serviced my house while I was away(and of course charged me). I texted the tech and said "This service was supposed to be cancelled, please make sure it's actually cancelled". He replied "Ok, I'll take care of it". Then just a few days ago I got another automated text scheduling another service date(today). This time I tried emailing Customer Service. The automated response I got to that email was that they would ignore any further customer service requests from that email... It was unclear whether or not that meant my Aptive service was actually cancelled or not. Well, today I got a text from a tech that they were coming to service my house. I replied and said I've been trying to cancel and so please not to service my house. Then I called Aptive and finally got somebody who apparently could actually cancel it themselves with me on the phone, but even then, the interaction was rude and not behavior one should expect from a professional relationship. I was left in complete silence for at least 5 min. while he looked up my file and he was annoyed when I checked to make sure the line hadn't been disconnected somehow. Finally, at the end of the call, he says "Your service has been discontinued" and I say "Ok, great. Thank you." He doesn't say a word, and so I wait on the line as I assumed he was still wrapping some part of it up. Then he half shouts at me "SIR! You have to hang up the phone from your end!"...Overall, not a professional company. I'm glad to finally be done with them.
October 06 · Jonathan Neuendorf
Sales personnel boosted about how good a job there tech’s do including doing garages and basement, apon initial service the tech commented about the condition of my garage’s being clean and well kept and never sprayed inside ether of them even though the sales representative stated they were included along with the basement. The technician seemed to go out of his way to find excuses not to spray the basement. Also outside around the house the technician didn’t spray the entire area at my patio or around the windows by the patio. Later that same evening it was a spider fest all around the doorwall, windows and eves around the 20, 25 foot area by my patio. There was also a half dozen spiders around the service door to the attached garage the service also included both a outdoor bee trap that they did place but also a inside fly trap that they never placed he didn’t even leave one. Seeing this is there initial service I find it to be a very poor first impression as to the quality of service the company provides. As a direct result of the service I emailed the cancellation notice within 18 hours of signing the service contract and I also mailed a copy of it via certified mail with return receipt, In preparation for a fight seeing there are many complaints I found of customers canceling their service and they refused and when the customer called them they stated they have no record of the cancellation on file
July 20 · Cheyenne Gory
Tina was excellent. Very nice, smart, and personable. She found where the wasp/hornet enterence as soon as she as she arrived. They were entering around the electrical/gas meter. She sprayed my entire house outside, including the yard area. Also, sprayed the basement windows and doors. Great job! Very happy with her knowledge and service.
September 27 · Irene Morton