General Exterminating & Outdoor Services

- 2204 W 38th St, Erie, PA 16506

For over ninety years, residents and businesses across Erie, Pennsylvania, and the surrounding counties have turned to General Exterminating & Outdoor Services for reliable, honest, and effective pest management. This point of interest is not just another service provider; it is a true local institution. Founded in 1932 by Jack Thompson, the company is now a remarkable 4th-generation, family-owned and operated business, deeply embedded in the Western Pennsylvania community. Their long-standing presence is a testament to their unwavering commitment to quality service and a deep understanding of the unique pest challenges presented by the local climate, particularly the cool, rainy springs and humid summers influenced by Lake Erie.

General Exterminating & Outdoor Services offers a comprehensive suite of solutions, moving far beyond basic insect spraying. They specialize in a philosophy of safe and effective pest control, emphasizing a thoughtful approach to management, maintenance, and prevention. Their mission, refined over decades, is to protect the health, well-being, and quality of life for their customers through environmentally sound, proven strategies. This includes everything from addressing major infestations, such as a hidden yellow jacket hive in a wall, to implementing seasonal maintenance programs that keep homes and businesses proactively pest-free year after year.

The company prides itself on exceptional communication and outstanding customer service, treating every client like family. Their local roots mean that when you call, you are speaking to someone who knows the area, understands the local pest pressures, and can provide customized solutions rather than a generic, one-size-fits-all approach. For those in Erie looking for an exterminator they can trust, General Exterminating’s extensive history, coupled with their guaranteed service, makes them a go-to choice for both residential and commercial needs. They are committed to ensuring a pest-free living and working environment for the communities they serve in Erie County, Northern Crawford County, PA, and Southwest NY State.

General Exterminating & Outdoor Services is conveniently located right in the heart of Erie, making them highly accessible for local residents and businesses in need of immediate assistance or those simply seeking information and products. Their central office provides a hub for their mobile service teams and also serves as a point of contact for the community.

The primary location and contact details for the Erie branch are as follows:

Address: 2204 W 38th St, Erie, PA 16506, USA

In addition to providing onsite services at customer locations, the company’s facility is also a resource for do-it-yourself enthusiasts. They sell professional-grade products for customers who prefer to handle minor pest issues themselves, further showcasing their commitment to helping the community, regardless of the service path chosen. Their on-season office hours are typically Monday through Friday, 8 am to 4 pm, with service hours extending to 5 pm. Off-season hours are slightly reduced, and appointments are always welcome.

As a full-service pest control company with over nine decades of experience, General Exterminating & Outdoor Services offers comprehensive treatment and control options for virtually all types of common and difficult pests in Pennsylvania. Their offerings are designed for maximum effectiveness and long-term prevention.

Key residential and commercial services available include:

• General Pest Management: Complete treatment and control for a wide array of Common Pests, including Ant Extermination, Spider Control, and Roach Control Services.
• Stinging Insect Control: Specialized services for Stinging Insects, including Hornet & Wasp Extermination and Bee Extermination, with prompt response for potentially dangerous hives like Yellow Jackets.
• Termite Solutions: Termite Extermination and detailed Termite Inspection services, utilizing effective treatment products to protect structures from costly damage and offering warranties on complete treatments.
• Rodent Control: Comprehensive Rodent Extermination and Mouse Control programs, including both one-time services and long-term Maintenance Programs to manage populations.
• Bed Bug Services: Thorough Bed Bug Extermination protocols to fully eliminate these difficult-to-control pests from residential and commercial properties.
• Specialized Treatments: Expertise in controlling specific difficult pests like Carpenter Ants, Carpenter Bees, Stink Bugs, Flea & Mite Extermination, and other Bugs And Insects.
• Custom Treatment Plans: Offering both One Time Services for immediate problems and ongoing Pest Control Maintenance and Seasonal Maintenance programs for Residential Pest Prevention.
• Residential and Commercial Services: Tailored treatments for both homes (Interior Treatment, Exterior Treatments) and various Commercial Services, including large warehouses and hospitality centers.
• Free Pest Identification: A community-focused service where they will identify an insect sample or picture for a customer at no charge.

The continued success of General Exterminating & Outdoor Services in Erie is due to its strong, local identity and a set of service features that prioritize customer trust and efficacy.

Distinguishing features and highlights include:

• Four Generations of Family Ownership: Operating since 1932, the business offers unparalleled historical expertise and stability, providing services to the same community for over 90 years.
• Local Expertise in Erie’s Climate: Technicians possess specific knowledge of local pest activity patterns influenced by the proximity to Lake Erie and Pennsylvania's seasonal changes, ensuring effective, targeted solutions.
• High Commitment to Customer Service: Their core philosophy is to provide quality service at a fair price, backed by a personal touch, ensuring excellent communication and honesty.
• Satisfaction Guaranteed: The company stands behind its work, offering a warranty on their treatments and a commitment to return to resolve any covered problem outlined in the service agreement.
• Reputation for Honesty: Highlighted in customer reviews, the company is known for its honesty, sometimes even suggesting a customer can purchase products from them to resolve a minor issue themselves, rather than pushing for a costly service call.
• Highly Praised Staff: Numerous customer reviews point out the professionalism, extensive knowledge, politeness, and high value of technicians, such as the highly-regarded employee "Luis."
• Professional Credentials: Licensed and fully insured, the company is also a member in good standing of both the National Pest Management Association and the Pennsylvania Pest Management Association.
• Community Involvement: An active participant in the Erie community, they demonstrate their local commitment through sponsorship of local youth sports and support for non-profit organizations.

To connect with a member of the General Exterminating & Outdoor Services team, inquire about a pest problem, or schedule an inspection, the following information can be used.

Contact details are:

Address: 2204 W 38th St, Erie, PA 16506, USA
Phone: (814) 864-4984
Mobile Phone: +1 814-864-4984

When choosing a pest control service in the Erie region, the difference between a national chain and a dedicated local, family-owned business like General Exterminating & Outdoor Services is significant. What makes this company truly worth choosing is the peace of mind that comes from their deep-rooted history, combined with a modern, customer-first approach to pest management. This is a company that has been successfully protecting Erie-area homes for four generations, building a reputation on trust, fairness, and superior local knowledge.

The commitment to customer satisfaction is evident in their actions and highly praised by the community. One customer, who has been using them for years, noted they are "absolutely amazing" and always "there to answer" questions, even if the customer is only calling for advice or to purchase products. This level of supportive engagement is rare and fosters long-term trust, as reflected by the customer who added, "The pricing is perfect and their knowledge is extensive anybody and everybody you talk to will be awesome." This dedication to honest, open communication—including providing DIY alternatives when appropriate—sets them apart.

Furthermore, their ability to handle urgent and complex problems with professionalism is a major selling point. A reviewer who faced a "massive yellow jacket hive" praised the technician, Luis, who was able to come out the next day and efficiently resolve the problem. The reviewer noted Luis was "knowledgeable and probably the most polite guy I have ever met," and even offered a full assurance for follow-up if the pest was not completely eliminated. In Western Pennsylvania, where pests are a constant concern, choosing General Exterminating & Outdoor Services means choosing a local partner with over 90 years of experience, a satisfaction guarantee, and a proven track record of honesty and expert service.

General Exterminating & Outdoor Services

2204 W 38th St, Erie, PA 16506, USA