Refined Restoration Rochester NY: 24/7 Emergency Water, Fire, and Mold Damage Experts

Refined Restoration Introduce

**Introduction / Overview: Your Partner in Crisis and Rebuilding in Western New York**

For homeowners and commercial property managers throughout the New York region, unexpected disasters—from basement floods caused by severe weather to devastating fire and smoke damage—require more than just a repair crew; they demand a compassionate and highly professional restoration specialist. **Refined Restoration**, based in Rochester, NY, is a premier general contractor that stands ready to serve the community with 24/7 emergency mitigation and comprehensive rebuilding services.

More than just a general contractor, Refined Restoration specializes in disaster recovery, transforming stressful situations into manageable projects. They offer a rare combination of immediate emergency response and full-scope reconstruction, handling everything from the initial water extraction and structural drying to final painting, flooring, and remodeling. This means local residents only need one trusted point of contact throughout the entire difficult process.

A proudly **women-owned business**, Refined Restoration operates with an ethos of integrity, detailed protocol, and exceptional customer care. Clients consistently praise the quick response time and professional demeanor of the team. For instance, customers facing basement flooding were relieved when a team member, Ed, arrived "within hours," while other companies took "days to even get back." This commitment to rapid deployment and communication, combined with a focus on safety and protocol, makes Refined Restoration an invaluable resource for property owners seeking calm and competence during a crisis.

**Location and Accessibility**

Refined Restoration’s main office is centrally located in Rochester, NY, providing an excellent base for serving the surrounding areas, including Monroe County and the greater Western New York region. This strategic location ensures that their 24/7 emergency teams can be quickly dispatched to homes and businesses across the area, minimizing damage and speeding up the restoration process.

**Physical Address:**37 Stonewood Ave, Rochester, NY 14612, USA

**Accessibility and Amenities:**The company is committed to being an accessible and welcoming place for all members of the New York community.

**Service Options:** Onsite services are available, meaning their expert teams come directly to your location, which is critical during a restoration emergency.
**Parking:** Free parking lot is available for clients visiting the office.
**Physical Accessibility:** The facility includes a Wheelchair accessible parking lot.
**Inclusivity:** The business prides itself on being an LGBTQ+ friendly and Transgender safespace, and provides a Gender-neutral restroom.

**Services Offered**

Refined Restoration provides a vast array of services, covering the full spectrum of disaster restoration, cleanup, and reconstruction. They are equipped with Advanced Restoration And Cleaning Equipment to handle jobs of any scale, for both Commercial & Residential properties.

**24/7 Emergency Services:** Full-service, hour Emergency Response and Emergency Mitigation for water, fire, and sewage disasters, including Emergency Disaster Response.
**Water Damage Restoration & Cleanup:** Flood cleanup, Flood restoration, Water Removal & Drying, Structural Drying, Basement Flooding Clean Up, Sewage cleanup, Sump Pump Failure repair, and Water damage-related cleanup & repair for issues like Broken Pipe, Burst Pipe, and Ceiling Leaks.
**Mold Remediation:** Comprehensive mold mitigation, Mold remediation, Certified Mold Removal, Mold inspection, Environmental Remediation, and Microbial And Mold Remediation following water damage events.
**Fire & Smoke Damage Restoration:** Fire damage cleanup & repair, Smoke & Soot Removal, Soot And Smoke Damage cleanup, and Asbestos Sampling following fire events.
**Specialized Cleaning & Environmental Services:** Air duct cleaning service, Air Filtration, Air Purification, Deep Clean, Tile cleaning service, Rug Cleaning, Commercial & Residential Carpet Cleaning, Deodorization And Disinfection, and Environmental Testing.
**Reconstruction and General Contracting:** Full-scope Remodeling and Reconstruction Projects, Painting, Flooring installation and repair, Plumbing repairs (including Leaky Faucet and Water heater repair/installation), Contractor Services, and structural stabilization.
**Client Support:** Direct Insurance Billing and Free Consultation to streamline the financial and administrative aspects of the restoration process.

**Features / Highlights**

Refined Restoration provides distinct advantages for New York area property owners, making them a standout in the general contracting and restoration field.

**Rapid 24/7 Emergency Response:** Their ability to respond to a flood or fire call "within hours," as attested by customers, is a critical feature that can save properties from further damage and significantly reduce total restoration costs.
**Comprehensive End-to-End Service:** They offer a truly full restoration service, from initial Damage Assessment, Water Extraction, and Drying & Dehumidifying, through to the final Reconstruction Projects, allowing clients to deal with a single, trusted company.
**Women-Owned Business with a Focus on Inclusivity:** The company is identified as a women-owned enterprise and prioritizes a welcoming environment, providing a Transgender safespace and being LGBTQ+ friendly, demonstrating a commitment to serving all members of the local community with respect.
**Certified Expertise and Equipment:** They are an IICRC Firm, ensuring their technicians are highly trained and adhere to industry best practices, utilizing Advanced Restoration And Cleaning Equipment like Air Movers and Air Purification systems for effective, efficient, and timely drying of water-damaged structures.
**Insurance and Process Management:** Offering Direct Insurance Billing and professional Project Management, they alleviate a significant burden on the client, ensuring a smooth process and proper protocol from start to finish.
**Focus on Mitigation and Safety:** The team pays close attention to safety and protocol, including essential services like Lead-Safe Renovation procedures, Water damage-related mold removal, and Antimicrobial Treatment to ensure the property is safe and habitable upon completion.

**Contact Information**

For immediate assistance with water, fire, or mold damage, or to schedule a consultation for reconstruction or cleaning services, please use the contact information below.

**Address:** 37 Stonewood Ave, Rochester, NY 14612, USA

**Phone:** (585) 441-4495

**Mobile Phone:** +1 585-441-4495

Their team is on call around the clock to provide Emergency Support when you need it most.

**What is Worth Choosing**

Refined Restoration is an unequivocally strong choice for New York property owners facing a crisis, primarily due to their **unmatched speed and full-service capability**. When disaster strikes, time is the single most critical factor; the ability to secure a rapid, **24/7 Emergency Response** that arrives "within hours" prevents secondary damage, such as mold growth, which often begins within 48 hours of water intrusion. This immediate action is essential for preserving the integrity of your home or business.

Beyond the emergency, their value is magnified by their capacity to act as a **single, full-service general contractor**. Clients do not have to hire separate contractors for cleanup, drying, mold removal, and then finally for the structural reconstruction (flooring, plumbing, painting, remodeling). Refined Restoration handles the entire "restoration to refined" process seamlessly. The combination of being a highly professional, **IICRC Firm-certified** expert in complex remediation (Mold Mitigation, Fire Damage Cleanup) with the compassionate, accommodating customer service of a local, **women-owned business** provides a level of quality and comfort that is truly worth choosing in a stressful time. Their willingness to handle Direct Insurance Billing and navigate the complexities of the process further solidifies their position as the preferred, stress-reducing restoration partner in the Rochester and Western New York area.

Refined Restoration Services

Water Damage Restoration Service
Carpet cleaning
Moving the furniture, vacuum the room, pre-treatment, steam cleaning process, and drying the carpet.
Fire damage cleanup & repair
Facing the aftermath of a fire can be overwhelming, but you don't have to go through it alone. Our professional fire damage cleanup and repair services are here to help you restore your property and peace of mind.
Flood cleanup
The process consists of inspection, extraction, dehumidification, sanitation, and reconstruction.
Flood restoration
Our expert flood restoration team is equipped to handle the aftermath of floods with precision and care. From water extraction to structural drying, mold remediation, and complete restoration, we ensure your property is returned to its pre-flood condition. With swift response and advanced techniques
Flooring
Mold cleaning
the removal and cleaning of contaminated areas from mold
Mold damage restoration
Mold damage restoration Swift, thorough remediation to eradicate mold, prevent further spread, and restore affected areas.
Mold inspection
The mold inspection process begins with a visual inspection. A visual mold inspection checks for mold throughout your house, including hidden areas
Mold mitigation
Mold remediation is the term used to describe all the processes involved in eliminating harmful mold growth
Mold remediation
The removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter.
Painting
Plumbing
system of pipes and fixtures installed in a building for the distribution and use of potable (drinkable) water and the removal of waterborne wastes
Remodeling
Sewage cleanup
Proper sewage backup cleaning involves a series of critical steps, including ensuring personal safety.
Water damage-related cleanup & repair
A detailed examination of your property, including a water damage inspection, is required to before you can restore your home. You will need to have assessed the extent of the damage so that an appropriate strategy is created. Without a professional plan, you run the risk of worsening the damage.
Water damage-related mold removal
Our specialized mold removal service tackles mold growth resulting from water damage with precision and efficiency. Using advanced techniques and equipment, we identify and eliminate mold colonies, restoring indoor air quality and preventing further damage. Trust our experienced team to handle mold.
Water damage-related pest control
Water removal
Water extraction is the process of taking water from any source, either temporarily or permanently, for flood control
24/7 Emergency Mitigation
A frozen pipe that bursts and saturates your walls/ceiling, An overflowing sink or toilet that soaks your bathroom floors, Sewage Damage, Leaking appliances, such as a dishwasher leak
24/7 Emergency Response
Our dedicated team is available round the clock to provide rapid assistance in times of crisis. Whether it's water damage, fire emergencies, mold outbreaks, or any other unforeseen event, we're ready to respond promptly.
24/7 Emergency Services
24 hours a day 7 days a week
Advanced Restoration And Cleaning Equipment
Air Filtration
Air Movers
Air Purification
Antimicrobial Treatment
Applied Structural Drying
Basement Cleanout
If you have decided that it is finally time to have a basement cleanout, you do not have to do it alone. Our clean out team cleans out basements, garages, sheds, homes, and more.
Basement Flooding Clean Up Near Me
Bathtub Overflow
Clogged Overflow Drain, Damaged Overflow Gasket, Overflow drain problems occur when shower water continually runs over the cover plate
Black Mold
Broken Pipe
Burst Pipe
Ceiling Leaks
Certified Mold Removal
Cleaning & Sanitation
Cleaning / Sanitation
Cleaning And Sanitizing
Cleaning with commercial cleaners that contain soap or detergent decreases the number of germs on surfaces and reduces risk of infection
Cleaning Mold
Our mold cleaning service offers thorough and effective removal of mold growth from residential and commercial properties. Using state-of-the-art equipment and environmentally safe cleaning agents, our expert technicians meticulously clean affected surfaces to eliminate mold spores.
Cleanup Services
Clogged Drain
Clogged Toilet
Commercial & Residential
Our comprehensive flood restoration service caters to both commercial and residential clients, offering tailored solutions to restore properties to their pre-flood condition. With expertise in water extraction, structural drying, mold remediation, and damage repair, we ensure minimal downtime and ma
Commercial & Residential Carpet Cleaning
Commercial And Residential
Commercial Building
Commercial Flood
We work with property managers, facility directors, retail stores, hospitals, schools, warehouses, and more. Whether it’s storm-related flooding, burst pipes, or sewer backups, we’re available 24/7 with advanced drying technology and documentation.
Commercial Pre Loss Planning
Commercial Properties
Commercial Restoration Services
Comprehensive Drying
Content Packing
Contractor Services
Crawl Space Encapsulation
Crawlspace Cleanup
Damage Assessment
Damage Carpet Cleaning
Damage Evaluation
Damage Removal
Damage Restoration & Cleanup Services
Damage Specialists
Deep Clean
Deodorization And Disinfection
Direct Insurance Billing
Drain System
Dry Out
Drying & Dehumidifying
Water Removal, Evaporation, Dehumidification, Temperature Management,
Drying And Dehumidification
Drying Equipment
Our drying equipment service provides high-quality, industrial-grade drying solutions for water damage restoration and moisture control needs. From dehumidifiers to air movers and specialty drying equipment, we offer a wide range of state-of-the-art tools to expedite the drying process effectively.
Duct Cleaning
Emergency
Emergency Disaster Response
Emergency Flood Service
Emergency Mitigation
Emergency Plumbing
Emergency Response Available
Emergency Restoration Services
Emergency Services
Emergency Support
Emergency Water & Fire Response
Environmental Remediation
Environmental Remediation Services
Environmental Testing
Fans
Fire Damage
Fire, Smoke & Storm Damage
Our comprehensive restoration service specializes in repairing properties affected by fire, smoke, and storm damage. We employ advanced techniques to assess, clean, and restore structures, ensuring safety and mitigating further damage. From smoke odor removal to structural repairs.
Fire, Smoke And Storm Damage
Fire/Smoke
Our fire and smoke restoration service specializes in returning properties to their pre-loss condition after fire incidents. From initial assessment to debris removal, smoke odor mitigation, and structural repairs, our skilled team handles every aspect of restoration with precision and care.
First Responder
Our certified technicians have extensive training and years of experience working with all manner of floods, sewage back up, flooded basements and water leaks
Flood Clean up
damage and flood removal, sewage cleanup, cleaning services
Flood Restoration Services
Flooded Basements Removal
Flooding basement
A break in the water supply line and hot-water tank failure are both common reasons for flooding the basement. The most severe water leaking occurs during the winter months. When water freezes and expands, ultimately bursting the pipes, sometimes causes basement flooding.
Floor clean up near me
Free Consultation
Frozen Pipes
Frozen pipe damage clean up: Rapid response to thaw, repair, and mitigate water damage caused by burst pipes, restoring premises promptly.
Full Commercial Restoration Services
Full Restoration
Full Water Damage
Hardwood Floor Water Damage
Hoarding Clean Up
Home Check
Home Emergency Services
Home Flood Damages
Home Restoration
Hour Emergency Response
Hour Emergency Service
Household Flooding
Hvac Duct
IICRC Firm
In Cleaning
Indoor Flooding
Inspect The Damage
Insurance Billing
Large Loss Disaster Restoration
Large Loss Recovery Services
Our Commercial Large Loss Recovery Services are tailored to address extensive property damage from disasters such as fires, floods, storms, or other catastrophic events. With specialized equipment, advanced techniques, and a dedicated team of experts, we provide comprehensive restoration solutions.
Lead Dust Sampling Techinician
Lead-Safe Renovation
Leak clean up near me
Leaky Faucet
Leaky Pipe
Leaky Pipes
Licenses & Insurance
MOLD REMEDIATION AND REMOVAL
Main water line damage
Microbial And Mold Remediation
Our certified experts use advanced equipment and environmentally friendly solutions to restore affected areas to a safe and healthy condition. Trust us to handle mold damage efficiently and effectively, restoring your property and peace of mind.
Moisture Detection
Moisture Meter
Mold Cleaned
Mold Cleanup
Mold Coverage
Mold Damage
Our mold damage restoration service specializes in remedying the effects of mold infestation in residential and commercial properties. With meticulous assessment, containment, and removal techniques, we eliminate mold colonies while preventing further spread.
Mold Exposure
Mold Issue
Mold Issues
Our mold remediation service offers comprehensive solutions for addressing mold issues in residential and commercial properties. Beginning with a thorough inspection to identify the source and extent of mold growth, our certified experts employ advanced techniques and equipment to safely remove mold
Mold Job
Mold License
Mold Mitigation
Mold Prevention
Using a combination of moisture control measures, ventilation improvements, and surface treatments, we create a customized prevention plan tailored to your property's unique needs. Our goal is to create a dry, well-ventilated environment that inhibits mold growth and protects your property & health.
Mold Problem
Mold growing in homes and buildings indicates that there is a problem with water or moisture. This is the first problem to address
Mold Remediation & Inspection
trained and equipped to deal with any type and amount of mold
Mold Remediation Specialist
Perform mold remediation for structures and contents
Move Out
Natural Disasters
Pack Out Of Belongings
Personal Protection
Pipe Ruptures
Pipe leaks
We will help you identify the source of your leak, connect you with someone to fix it, and offer our remediation services to get your home back to normal.
Pipes Break
Plumbing Leaks
Plumbing Leaks Near Me
Plumbing leak detection
Plumbing pipe repair
Preventative Measures
Preventing Water Damage
Project Management
Property Damage
Property damage cleanup: Expert removal of debris, restoration of structures, and remediation of hazards to swiftly restore safety and functionality.
Reconstruction Projects
Regularly Cleaned
Remove Moisture
Removing moisture is a critical process employed in various industries and everyday scenarios to mitigate damage, preserve product integrity, and ensure operational efficiency. Moisture removal involves extracting water molecules from a substance or environment, thereby reducing humidity levels.
Residential And Commercial
Residential And Commercial Cleaning
Residential And Commercial Restoration And Cleaning Services
Residential Carpet Cleaning
Residential Emergency Restoration
Flooded basement, pipe leaks in wall, drain leak in home
Residential Housing
Residential Mold Mitigation
Removing mold spores can cause allergic reactions
Residential Remediation Services
Residential Restoration Services
Restoration & Cleanup
Restoration Disinfection
Restoration Sanitization
Restore Your Home
Rug Cleaning
Sewage Backup
Sewage clean up
Sewer backup cleaning services
Sewage removal
Sewer Back-Up
Sewer Pipe
Sewer back up
Sewer backups happen when sewage and/or dirty water come up a sink, toilet or drain or basement
Sewer cleaning
Site Clean
Site Inspections
Smoke & Soot Removal
Smoke Damage
Our smoke damage restoration service specializes in restoring properties affected by smoke and soot residues. From thorough assessment to meticulous cleaning and odor removal, our expert team ensures every trace of smoke damage is addressed. Using advanced techniques, we eliminate stubborn odors.
Smoke Removal
Soot And Smoke Damage
Standing Water
Standing Water Near Me
Steam Clean
Steam Cleaning Tile
Storm And Major Events
Storm Damage
Mitigation is the effort to reduce the loss of life and property by lessening the impact of disasters
Storm Damage Cleanup
Storm Damage Restoration
Storm Recovery
Storm Recovery Services
Storm Restoration Services
Stormwater Drainage
Structural Drying
Our expert team employs advanced techniques and equipment to remove excess moisture from structures swiftly and efficiently. From water damage caused by floods, leaks, or storms, we ensure thorough drying to prevent mold growth, structural degradation, and further property damage.
Structural Stabilization
Sump Pump Clean
Sump Pump Clean Up Near Me
Sump Pump Failure
Toilet Overflow
Toilet backup
Toilet overflow near me
Visual Inspection
Visual Mold Assessment
Using advanced techniques and equipment, we meticulously examine your property, pinpointing areas of concern and determining the best course of action. Our certified experts deliver comprehensive reports with detailed findings and recommendations for remediation, ensuring a proactive approach.
Water & Flood Cleanup
Water & Flood Cleanup Near Me
Water Damage Carpet Cleaning
Water Damage Cleanup In Rochester
Water Damage Drying
Water Damage Event
Water Damage In Your Home
Water Damage Removal
With swift deployment and expert handling, we mitigate damage, minimize losses, and restore safety and stability to your property. Trust us for reliable, immediate assistance whenever you need it most, ensuring peace of mind and swift recovery.
Water Damage Restoration & Cleanup
Our comprehensive water damage restoration and cleanup service is designed to address all aspects of water-related disasters swiftly and effectively. With 24/7 emergency response, we're here to assist you whenever disaster strikes, minimizing downtime and ensuring a smooth recovery process.
Water Damage Restoration In Rochester
Water Extraction
Water Heater
Water Heater Leak Repair
Water Inspection
Water Intrusion
Water Intrusions
Water Line
Water Main
Water Pump
Water Pump Out
Our water pump-out service offers swift and efficient removal of excess water from residential and commercial properties. Utilizing high-capacity pumps and skilled technicians, we extract water rapidly, minimizing damage and preventing mold growth.
Water Remediation
Water Removal & Drying
Water Removal And Mitigation
Water Restoration Projects
Water Spills
Water Staining
Water Tanks
Water Technician
Water heater installation
Water heater repair
Water tank repair
Water/Mold
Weather Damage
Weather Damage Restoration
Wind Damage
Wood Floor Cleaning
basement flood clean up near me
effective efficient and timely drying of water-damaged structures
foot of water in basement
24/7 Rochester Basement Water Damage backed up or collapsed drains, leaking pipes or appliances, a cracked foundation, clogged gutters, and poor drainage
local water cleanup company

Fire Damage Restoration Service
Air Duct Cleaning
Asbestos Sampling

Refined Restoration Details

From the business
Identifies as women-owned

Service options
Onsite services
Online estimates
Language assistance

Accessibility
Wheelchair accessible parking lot

Amenities
Gender-neutral restroom

Crowd
LGBTQ+ friendly
Transgender safespace

Parking
Free parking lot

Refined Restoration Photos

Refined Restoration Location

Refined Restoration

New York Monroe County Rochester Charlotte Stonewood Avenue

37 Stonewood Ave, Rochester, NY 14612, USA

Refined Restoration Reviews

An average rating of ★5 from 46 user reviews.

basementcompanycommunicationcrewquestionsareasundaysafetybackuphousehold

★ 5★ 4★ 3★ 2★ 1

The experience with Refined Restoration was great. Ed and his team were highly professional and worked very hard to mitigate my problem with the mold in my basement. They did an awesome job, They paid very close attention to safety and protocol, and cleaned up nice when they were done.... Very Satisfied, Keep up the good work :)
September 26 · Stephen Gallo
Refined Restoration was fantastic! My basement flooded with the downpour of rains we had. Ed was at my house within hours of me calling Refined Restoration, while it took other companies days to even get back to me. It was a stressful situation for us, but Ed was incredible at walking us through next steps and helping bring some calm to us. He quickly had equipment in the house and was very on top of checking progress and communicating with us on how things looked. We are so happy with the services Ed provided and he was so wonderful to work with through all of this. I will highly recommend Refined Restoration to anyone!
July 03 · Reba Brown
We had a truly great experience using Refined. They came out the morning after we had a sewer backup in our basement, and the efficiency went beyond just "show up and sanitize" - they made sure we knew exactly what they were going to do and why. We are confident our basement is totally clean a few days later. No corner was left undisturbed, including a heavy storage rack. It got moved so they could treat underneath AND they helped move everything. We really appreciate the hard work that went into fixing a terrible house situation, and we would definitely use their services again!
June 05 · Merriya Valleri
Refined Restoration is amazing! Our basement flooded with recent rains & we weren’t sure what we were going to do as half of it was a finished space.Ed came out to see us within hours of getting our call to look at our situation & talk us through what we could expect for next steps. He had equipment in & running within 24 hours! His level of communication was impressive & he patiently answered all the questions we had with straightforwardness & honesty. He has a heart for helping people & a gift for bringing in humor & keeping situations light-hearted even when things seem dire.After fearing for what the aftermath of flooding could bring, Refined Restoration provided hope & has made us feel safe in our space again. We’re so grateful to Ed & his team for taking such good care of us!
June 28 · Ruthie B.
Ed deserves more than 5 stars! We called him Easter Sunday night after getting home from a trip and finding 2 inches of water in our basement. He came over that night to get the process started and stayed for 3-4 hours. He was understanding, caring, knowledgeable and ultimately made a very difficult situation much easier. He was more than fair with pricing and was in constant communication. I can't recommend putting your trust in Ed and his team enough. You'll be in good hands!
April 29 · Brian Carroll