Terminix Introduce
Introduction / Overview
For residents and commercial property owners across the Atlanta metropolitan area, including the communities of Duluth, Norcross, and Suwanee, effective pest control is a year-round necessity. Terminix, operating from its local branch in Duluth, GA, brings over 95 years of nationwide industry experience combined with localized expertise to combat the specific pest challenges faced in Gwinnett County. The company’s long history and robust network of entomologists and pest specialists allow them to offer advanced, powerful, and innovative solutions for everything from common household pests to destructive termites and complex rodent issues.
The Duluth office is staffed by local service professionals who are intimately familiar with the region's climate-driven pest threats, such as subterranean termites and the influx of rodents during cooler weather. Terminix operates on a foundation of providing a custom treatment plan following a comprehensive, free inspection, ensuring that every solution is precisely tailored to the property’s unique needs and vulnerabilities. This commitment to tailored, expert service is a cornerstone of their value proposition in the competitive Georgia market.
Customer feedback frequently highlights the exceptional quality of the local technicians. For instance, a customer dealing with rodent issues, while initially surprised by the cost, found the service to be "well worth the expense," specifically citing the thoroughness of their service person, Chris Wilson, in checking both outdoor and indoor entry points daily. Similarly, another review praises technician Sam for his great job, friendly demeanor, professionalism, and consistent check-ins to address any specific household needs during visits. This focus on highly trained, communicative, and professional local experts demonstrates Terminix’s dedication to high-quality, personal service, even as a large, nationally backed brand. They understand that while the name is national, the service must be neighborly and effective.
Location and Accessibility
Terminix’s strategic location in Duluth serves as a key operational hub for the northeastern sector of the Atlanta Metro Area, making their services readily accessible to a large population base in Gwinnett and surrounding counties.
The local office can be found at:
3400 Corporate Way Suite G, Duluth, GA 30096, USA
This corporate way address is situated in a convenient commercial area, facilitating efficient dispatch of technicians to serve a wide range of communities. The service area extends significantly into key Georgia locations including Alpharetta, Cumming, Dawsonville, Norcross, Roswell, and Suwanee, ensuring that a professional exterminator is never far from where they are needed.
A unique feature of Terminix's customer support system is its commitment to availability. While their physical office may operate standard business hours, the company structure ensures that customers can initiate service requests and contact support around the clock. The national network and local office promise readiness, with contact lines generally advertised as open 24 hours, seven days a week, allowing customers to schedule appointments or get urgent service requests handled promptly. This 24/7 readiness is especially vital in Georgia where unexpected and rapid pest invasions, particularly involving rodents or stinging insects, can occur at any time.
Services Offered
The Duluth branch of Terminix offers a robust and comprehensive array of pest management solutions, covering general pest control, specialized treatments, and essential preventative services for both residential and commercial properties in the region.
- General Pest Control Plans (PestFree365):
- Year-round protection covering over 20 common household pests, including ants, spiders, cockroaches, centipedes, and silverfish.
- Quarterly service visits with interior and exterior inspections and treatments.
- The Nix Pest Guarantee™: Promises that if pests return between treatments, the technician will come back at no additional cost until the problem is solved.
- Specialized treatments for fleas and ticks, and stinging insects (wasps/hornets).
- Termite Control and Protection:
- Termite Treatment, utilizing industry-leading methods like the Sentricon® Termite Protection System.
- Annual Termite Inspections for early detection of wood-destroying organisms.
- The Terminix It & Fix It Guarantee: Offers a lifetime damage repair guarantee against new termite damage (up to $250,000, as long as the plan is maintained), in addition to prompt retreatment for any live termite activity.
- Specialty and Nuisance Pest Treatments:
- Rodent Control: Comprehensive plans to eliminate mice and rats, including inspection, customized treatment, and exclusion services to seal entry points.
- Bed Bug Control: Customized solutions, including specialized heat and chemical treatments, to completely eliminate bed bug infestations.
- Mosquito Reduction Services: Recurring guaranteed treatments during peak season (typically March – October in Georgia) to eliminate breeding sites and reduce adult populations in the yard.
- Wildlife and Structural Services:
- Wildlife Control: Humane removal and exclusion services for larger animals common in Georgia, such as raccoons, squirrels, bats, and opossums.
- Moisture Control: Services to manage moisture levels in crawl spaces, a critical element in preventing conducive conditions for pests and termites.
- Attic Insulation: Offering attic insulation services that can contribute to energy efficiency and pest prevention.
- Commercial Services:
- Tailored Commercial Pest Management plans, including the environmentally sensitive Commercial EcoControl program, designed for businesses requiring sustainable and discreet solutions.
Features / Highlights
Terminix sets itself apart in the Georgia pest control market through several high-value guarantees and operational features that provide exceptional assurance and convenience to the customer.
- Unmatched Termite Repair Guarantee: The Terminix It & Fix It Guarantee is arguably the company's most compelling feature in a state highly susceptible to termite damage. This promise covers not only re-treatment for live termite activity but also repair costs (up to $250,000) for new damage as long as the plan is maintained, offering powerful long-term financial protection.
- Nix Pest Satisfaction Guarantee: All scheduled pest control services are backed by a strong satisfaction promise, ensuring that if pests return between treatments, the technicians will too, at no extra charge. This commitment reinforces the effectiveness of their ongoing maintenance programs.
- Expert Rodent and Exclusion Services: Their specialized Rodent Control and Wildlife Control services go beyond simple trapping. They include detailed inspections for entry points, followed by exclusion services using durable materials to seal vulnerabilities and prevent future intrusions, providing a complete and lasting solution.
- Highly Trained Local Technicians: The Duluth team is composed of local experts backed by a national training network, including on-staff entomologists. Customer reviews frequently praise the professionalism, courtesy, and thoroughness of individual technicians like Chris Wilson and Sam, highlighting the personalized care delivered at the local level.
- 24/7 Customer Support and Free Inspections: Terminix offers a free initial inspection for both termites and general pests, allowing homeowners to understand the problem and customized plan cost without an upfront commitment. Additionally, their 24/7 customer support ensures assistance is available when pest emergencies strike.
- Bundled Service Options and Savings: The company offers various bundled plans (e.g., Pest + Termite, or Pest + Termite + Mosquito) that provide comprehensive protection and can result in significant savings compared to purchasing services individually, offering a cost-effective, multi-layered defense.
Contact Information
To connect with the professional team at Terminix for a free inspection, to schedule service, or to inquire about a customized protection plan for your home or business in the Atlanta Metro area, please use the following contact details:
Address: 3400 Corporate Way Suite G, Duluth, GA 30096, USA
Phone: (678) 337-8643
Mobile Phone: +1 678-337-8643
For general inquiries and to speak with a customer service representative about 24/7 support or to book a convenient time for an inspection, calling the local number or using the online scheduling tools is the recommended path.
What is Worth Choosing Terminix
Choosing Terminix, particularly the local Duluth branch, means selecting a pest control partner that offers the best of both worlds: the trusted guarantee and advanced resources of a national leader, combined with the dedicated, local knowledge of technicians serving their own community. The experience of the staff, as seen with technicians like Chris Wilson and Sam, ensures that the service is professional, thorough, and focused on the customer’s specific needs—not just a generic spray.
The most compelling reason for Georgia residents to choose Terminix is the unparalleled financial protection offered by the Terminix It & Fix It Guarantee for termite control. Given the sheer prevalence and cost of termite damage in the South, securing a service that guarantees damage repair up to $250,000 provides a level of security that many competing services simply cannot match. When bundled with their guaranteed PestFree365 plan and comprehensive rodent exclusion, this company delivers a complete, year-round protective shield for any property. The initial cost may be slightly higher than some small local competitors, as one review noted, but the long-term value, peace of mind, and powerful financial guarantees make it a cost-effective choice for safeguarding one of your most valuable assets in the high-risk Georgia climate.
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Terminix Location
Terminix Reviews
We called Terminix due to rodent issues. Initially we were surprised by the cost but after signing up, we feel it was well worth the expense. Chris Wilson is our service person and he has been out here daily checking and reviewing with us daily about progress. He has been thorough in checking outside and indoor entry points. We highly recommend Chris Wilson with Terminix
June 27 · Jin RheeSam does a great job taking care of our house. He always checks to see if we have any specific needs and keeps of informed if what he does at each visit. He is very friendly, courteous and professional. He a wonderful addition to your team.
August 04 · Vicky CarrollDid an inspection and then called a day after to cancel any work performed. Rep was helpful to get my services cancelled. Great. A month later. A tech comes out and services the home and get a charge for the service. I cancelled everything a month prior. But still did a service without my authorization and charging me. Spoke to customer service and was told I cancelled but decided to keep the service? Why would I call to cancel and keep a service? Not right. Tech did a horrible job anyways. There’s still webs and spiders everywhere outside of the house but “dewebbed” everything on the report. Not happy
August 14 · Arthur JacksonPlease please do not go to this Terminix as the Duluth branch has been quite horrible . I have requested a call back from a manager since April from KEITH BERRY only to find out he declined the call back in May . How disturbing is it to know that you don’t call back your customers however when they want to cancel service .The sales reps are begging for you to stay which resulted in this review and customer complaint in the first place. I have talked to numerous agents and it wasn’t until JESSICA that I actually got some where . So for that I applaud you all . However the rep before her was very rude and I wouldn’t hire her to mow my lawn. Jason was a great technician until he NEVER checked my back yard which was apart of my contract. Just beware they do not call back , they do not provide the service suggested in your contract and lastly there managers are just as disrespectful as the agents . YOU WILL NEVER HAVE A CUSTOMER IN ME SO STOP SENDING ME ADS IN THE MAIL.
June 24 · Jalyn CooperTerminix completely lied about the services that they would provide, then left my yard and sidewalk a total disaster. Including cutting an electrical line in my yard causing my outdoor lights to not work. When I called to complain to the manager Darrell, he would not take any responsibility and literally hung up on me. No wonder they have a C-rating with the BBB. Stay away from Terminix. Use any other company.
August 09 · Perron Shoemaker
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