Susan's Exterminating Introduce
Residents across the greater Philadelphia area, including the Northeast section of the city and surrounding counties, understand that dealing with persistent pests requires a reliable and specialized exterminator. Susan's Exterminating, a family-owned pest control service operating out of Philadelphia, PA, offers targeted and comprehensive solutions for some of the region's most challenging infestations. Specializing in difficult pests like bed bugs, cockroaches, and termites, the company positions itself as a local expert dedicated to helping homeowners and landlords reclaim their spaces.
With a focus on providing fast and effective results, Susan's Exterminating extends its professional services across Philadelphia, as well as Montgomery and Bucks Counties. This broad service area ensures that a wide range of Pennsylvania users can access their expertise. The company prides itself on offering a personal touch, which is typical of a family-owned business where customers can often interact directly with the owners, such as Susan, and dedicated technicians like Tom. This personal involvement aims to provide reassurance and calming guidance to clients who are often dealing with stressful and discouraging pest problems.
In a city like Philadelphia, with its unique architectural variety and dense housing, pest control is not a one-size-fits-all solution. Susan's Exterminating understands the need for specific, tailored treatments. The company offers a spectrum of extermination services, from initial general pest inspections to highly focused treatments for severe infestations. Their core strength lies in tackling the pervasive pests that can seriously impact both health and property value across the Northeast Philly region. Customer feedback often highlights the knowledge of the team and their thorough approach to checking the entire house for recurring issues.
It is important for potential clients to note that, as a professional, appointment-based service, Susan's Exterminating requires clients to be present and available to confirm and receive service, as all scheduling is strictly by appointment. This necessity for punctuality and clear communication is part of their operational planning to ensure efficient routing and service for all clients in their busy tri-county area.
Susan's Exterminating is conveniently situated in the Northeast section of Philadelphia, Pennsylvania, allowing them to provide timely and localized services throughout the city and beyond. Their central location serves as an excellent base for technicians covering the expansive metropolitan area.
The physical address for the business is:
5913 Castor Ave, Philadelphia, PA 19149, USA
The company’s service reach extends to critical areas surrounding their primary location, including:
- Philadelphia County (including the 19149 zip code)
- Montgomery County, PA
- Bucks County, PA
Susan's Exterminating provides a robust list of pest control services, targeting the most common and damaging pests found in Philadelphia-area homes and businesses. Their expertise allows them to address a full range of pest issues from general inspection to highly specialized treatment plans.
The primary pest control and extermination services include:
- Bed Bug Extermination: Highly effective treatment plans for one of the most stressful and difficult pests, including follow-up applications to ensure eradication, often advised six weeks after the initial spray.
- Cockroach Extermination: Targeted solutions for eliminating persistent cockroach infestations in residential and commercial environments.
- Rodent Extermination: Control and removal services for rats and mice, which are common urban pests in Philadelphia’s dense neighborhoods.
- Termite Extermination: Specialized treatments to protect properties from structural damage caused by wood-destroying termites.
- General Pest Inspection: Comprehensive assessments to identify the type and extent of a pest problem before recommending a customized course of action.
The business operates strictly on an appointment basis, emphasizing planning for the service to be completed efficiently. Their technicians, like Tom, are known to be thorough, checking the entire house to ensure full resolution of the pest problem, even if the service is a follow-up for a recurring issue.
Susan's Exterminating distinguishes itself in the highly competitive Philadelphia pest control market through several key features, primarily rooted in its personal, local, and focused approach to service.
- Family-Owned and Local: As a family-owned business, they emphasize personal service and care, aiming to reassure and calm customers dealing with frustrating pest issues.
- Highly Knowledgeable and Reassuring: Customers note that owner Susan is extremely knowledgeable and calming on the phone, while technicians like Tom are described as very thorough in their work, checking the entire house for infestations.
- Targeted Expertise: They focus on high-impact pest control services, including specialized, multi-step treatments for difficult pests such as bed bugs and termites.
- Reasonable Pricing for Returning Customers: The business offers very reasonable pricing for clients who require follow-up visits or are returning for new services, demonstrating a commitment to long-term client relationships.
- Prompt Follow-up Service: Demonstrated willingness to dispatch technicians quickly (even the very next day) for follow-up sprays or re-inspections when a pest scare occurs months after an initial treatment.
- Strict Appointment Planning: The requirement for an appointment and confirmation, while stringent, ensures that the service is professional, organized, and time-efficient for technicians covering a large geographical area across multiple Pennsylvania counties.
For residents in Philadelphia, Montgomery, or Bucks Counties in need of pest control service, especially for bed bugs, roaches, or rodents, Susan's Exterminating can be contacted using the following information. Remember that an appointment is required for service.
Address: 5913 Castor Ave, Philadelphia, PA 19149, USA
Phone: (215) 743-7145
Mobile Phone: +1 215-743-7145
For local Pennsylvania users, choosing Susan's Exterminating is choosing a specialized, family-run service that is deeply familiar with Philadelphia's specific pest challenges. While the company adheres to strict communication and appointment protocols—requiring prompt confirmation for scheduled services—this structure ensures that when they commit to a job, they are focused and efficient. The key benefit is their demonstrated dedication to effective results, highlighted by the use of thorough technicians and a willingness to provide quick follow-up services for returning customers.
The value lies in their targeted approach, particularly in the difficult area of bed bug and cockroach extermination. The personal customer service, described as reassuring and knowledgeable when dealing with stressful pest problems, is a significant advantage over larger, impersonal chains. For property managers and homeowners in the 19149 area and surrounding counties seeking a professional who is experienced, thorough, and reasonably priced for repeat or follow-up needs, Susan's Exterminating provides a focused, local solution. Their proven commitment to returning to resolve persistent issues, often on short notice, demonstrates their dedication to ultimate customer satisfaction and effective pest elimination.
Susan's Exterminating Services
Pest Control Service
- Bed bug extermination
- Cockroach extermination
- General pest inspection
- Rodent extermination
- Termite extermination
Susan's Exterminating Details
Service options
- Online estimates
- Onsite services
Planning
- Appointment required
Susan's Exterminating Photos








Susan's Exterminating Location
Susan's Exterminating
5913 Castor Ave, Philadelphia, PA 19149, USA
Susan's Exterminating Reviews
micejobpricesreviewshousemorningunderstandinglife
★ 5★ 4★ 3★ 2★ 1I don’t usually leave negative reviews, especially for local businesses, but this lady was extremely rude and unprofessional.My landlord scheduled an appointment for Today, Wednesday, October 8th at 10 AM. I had never heard of this company before, all scheduling was handled through my landlord. Around 9:57 AM, I received a call and text from Susan “to confirm” that I was home. I didn’t know that replying immediately was required for the service to proceed. Apparently, if you don’t respond within a certain timeframe, they simply don’t come.I replied around 11 AM and tried to explain that I had been home the whole time, but Susan repeatedly cut me off and said, “there is nothing we can do because you replied 2 hours later, I need to find out where he is at so that I can tell you when he can come back out.” When I mentioned I’d been moving and was tired, she interrupted again and laughed, saying, “I need to call him to see where he is at, do you understand?”I’m 40 years old and have been an entrepreneur for 11 years, you don’t speak to people, especially customers, in such a rude and sarcastic tone.Afterward, I texted her requesting a refund for my landlords after reading other reviews about their service, and she replied, “We had schedule service that you forgot. I have to circle back for you.” Awful! Please do not fall for the bait — she is rude and unkind toward customers. Definitely not worth the time.
October 08 · Lizmar Encarnacion-Rosario (Lizzy)First... sorry you have bugs and that you're reading this! My roommate and I had a pest problem and Susan was extremely knowledgeable and very reassuring and calming on the phone. We had an initial extermination done in November, and then she advised us to have a follow up spray about 6 weeks later. About seven months later, we had another scare--- very discouraging! I called Susan right away and she sent out Tom to spray again the very next day. He was very thorough and checked the entire house, and the price was extremely reasonable as a returning customer. The business is family owned and you can tell from their customer service that they do care about your bug problem. Would call again (but hopefully not...). Good luck!
July 12 · Sarah PalmerI cannot speak highly enough about the service we received from Susan's recently when we suddenly had what felt like an army of mice living in the walls of our row home - it was terrifying (despite none of them actually showing their faces outside of the walls until the morning of our appointment).She would have given us a same-day appointment when I called if we were able to make it work but we had too much going on and scheduled it for the next afternoon. Maggie was our technician and did an amazing job. She walked me through exactly what was going to happen after she left (when the mice would start becoming more visible, how they'd react to the bait, etc) and I was still skeptical because there just sounded like there were so many. Well, every single word she said was spot on and after 2 weeks, we stopped hearing all sounds of them and after 4 weeks, Maggie came back for a follow up visit and all signs of life are gone! I am FLOORED at how fast this was resolved!I'd give them 7 or 8 stars if I could.
April 08 · Michele GranjaWe bought a "fixer upper" home, and a mouse infestation was one of many things we needed professional help with right away. I gave Susan a call because her marketing/web presence is very warm and welcoming, and I wanted to support a family/woman-owned business. I am SO glad I did. She is friendly, non-judgmental, and knowledgable. As I was explaining the situation, she pulled up my address online and talked me through the likely scenarios given its location, size, and age. She sent Tom out to deal with the problem within a few days (it was a non-emergency). He identified likely entry points and how to seal them, adjusted his baiting approach because we have dogs, and answered all of our questions. Afterwards, Susan even referred me to a friend/client of hers who can help us with cleaning. This level of kindness and local knowledge is why I am glad I called Susan rather than a major national company.
April 09 · Sarah Espeland RemingtonDo not recommend for rodent extermination. Dont let good google reviews fool you, call a real professional.I normally like to hire local small businesses but this time it didnt work out even though they have good reviews. Susan was originally very nice on the phone when making the appointment. Her husband came to the house for 20-30 mins, dropped a few poison bags and blocks, stuffed wire mesh in two holes, and gave me a few sticky traps then left. That cost $200. If it worked i would have been ok but it didnt. Not one of the traps used caught even one mouse, they just run around them.I figured it may take some time to work so i gave it a few week but after seeing zero effect i called them back to let them know and see what else can be done. Susan said they can come back for a follow up. I just asked if there was a charge and Susan laughed out loud then became very unprofessional and rude. All i did was ask a question. She said there’s definitely a charge and wanted $70 to come back out for a follow up. Now I understand there is no guarantee in this type of situation but why would i pay additional money when their first $200 visit did absolutely nothing?I could tell she gets similar complaints because of her immediate overreaction when i wasn’t pleased with her work.I cant speak for their insect extermination but based on her unprofessionalism i wouldn’t recommend that either.
October 20 · Gregg Syrian
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