Bug-N-A-Rug Exterminators Introduce
For residents of Wilmington and the broader Coastal Carolinas, pests are a year-round concern, not just a seasonal inconvenience. Bug-N-A-Rug Exterminators, a company that has been serving the region since 1996, understands the unique challenges posed by the local climate, offering comprehensive solutions for both residential and commercial properties. As one of the largest independently owned full-service pest control companies in North Carolina, they pride themselves on protecting the health and property of the local community.
This locally owned and operated business provides an extensive range of services that go well beyond simple bug removal. Their expertise encompasses critical areas like termite protection, crawlspace moisture control, and even lawn care, recognizing the interconnected nature of home protection in a humid environment. They aim to be a one-stop-shop for maintaining a healthy and pest-free living space.
Bug-N-A-Rug has built a reputation on offering quick response times, including available same-day or next-day service, which is a major benefit when facing a sudden infestation. While some reviews from large commercial clients have noted challenges with administrative communication and accountability, many individual homeowners consistently praise the professionalism, knowledge, and dedication of the field technicians, such as Hunter, who take the time to explain treatments and ensure thorough application.
Whether you are building a new home and need pre-treatment, dealing with a current infestation of roaches or rodents, or looking to protect your crawlspace from the destructive effects of excessive humidity, Bug-N-A-Rug Exterminators offers a broad portfolio of services to keep your coastal Carolina property secure.
Bug-N-A-Rug Exterminators' headquarters is conveniently located in Wilmington, North Carolina, allowing them to dispatch their expert technicians efficiently across a wide service territory. The main office is situated along a primary commercial thoroughfare, making it simple for customers to find if an in-person visit is ever required, though most of their business is conducted through onsite service.
The primary location for the Wilmington branch is:
5006 Oleander Dr, Wilmington, NC 28403, USA
The company is committed to accessibility, providing a Wheelchair accessible parking lot at their premises. More importantly, their service area extends far beyond the immediate Wilmington city limits. The company serves a large area across coastal North and South Carolina, including major North Carolina communities such as Leland, Jacksonville, Burgaw, Hampstead, Carolina Beach, Surf City, and Morehead City, as well as parts of South Carolina like Myrtle Beach. This broad reach ensures that homeowners throughout the coastal region are likely within their service zone for same-day or next-day pest relief. Additionally, they proudly state that they are an LGBTQ+ friendly business, fostering an inclusive environment for all customers and staff.
Bug-N-A-Rug Exterminators offers a comprehensive suite of pest management and related home services, addressing a full spectrum of issues common to the Coastal Carolinas:
- General Bug & Insect Extermination: Routine and targeted treatments for common household pests like ants, spiders, silverfish, and other nuisance bugs.
- Specialized Extermination:
- Ant extermination
- Cockroach extermination (including German cockroaches)
- Spider extermination
- Bed bug extermination (utilizing liquid, chemical, and heat treatments)
- Hornet & wasp extermination (including nest removal)
- Flea & mite extermination
- Mosquito extermination (including yard services during summer months)
- Termite Control: Comprehensive termite extermination, including builder pre-treatments (like Bora Care), long-term protection plans, and detailed termite inspections for real estate transactions.
- Rodent and Wildlife Management:
- Rodent extermination (mice and rats)
- Bat extermination (professional exclusion and removal)
- General wildlife removal (live animal trapping and humane removal)
- Structural Protection and Moisture Control: Recognizing the high humidity of the region, they offer essential services to protect a home’s underlying structure:
- Crawlspace Repair and Encapsulation
- Moisture Control (installation of dehumidifiers, plastic moisture barriers, and foundation power vents)
- Lawn and Property Care:
- Weed Control
- Fertilization (offered by their dedicated Turf Team)
- Inspection Services: General pest inspection and full home inspection services to assess vulnerabilities.
The company highlights several key features that enhance the customer experience and the effectiveness of their services:
- Broad Coastal Service Area: They reliably serve a wide area across coastal North and South Carolina, ensuring that most local residents are covered, including Wilmington, Leland, Jacksonville, and Myrtle Beach.
- Same-Day Pest Control Availability: A commitment to promptness, with same-day or next-day service available for urgent pest issues, providing quick relief to stressed homeowners.
- Free Callbacks Guarantee: If pests return between scheduled services, Bug-N-A-Rug will return to the property for a re-treatment at no additional cost.
- New Construction Pre-Treatment: They offer specialized pre-treatment options during new home construction to help prevent future infestations, utilizing products like Bora Care for a strong warranty.
- Experienced and Friendly Technicians: Technicians, such as Hunter, are frequently described as the "BEST," praised for being knowledgeable, thorough, professional, and taking the time to explain treatments, ensuring pets and family are safe.
- Comprehensive Moisture Solutions: They are one of the few pest control companies in the area that deeply integrates pest management with essential structural services like Crawlspace Repair and Moisture Control, vital for combating humidity-related issues in coastal homes.
- Digital Convenience: Customers can take advantage of modern service options, including online estimates and efficient scheduling processes, though they also cater to customers who prefer traditional phone communication.
To inquire about scheduling an inspection, requesting a same-day service, or learning more about their extensive termite and moisture control plans, Coastal Carolina residents can reach out to Bug-N-A-Rug Exterminators using the following details:
Address: 5006 Oleander Dr, Wilmington, NC 28403, USA
Primary Phone: (910) 254-9443
Mobile Phone: +1 910-254-9443
Online estimates and onsite services are available to maximize customer convenience.
Choosing a pest control company in the Wilmington area often comes down to who can offer the most comprehensive protection against the unique threats of the coastal climate. Bug-N-A-Rug Exterminators stands out because it offers an all-encompassing solution that tackles pests, termites, and the underlying issue of high humidity.
First, their depth of service is a major benefit. Unlike companies that only spray for insects, Bug-N-A-Rug provides critical Crawlspace Repair and Moisture Control, essential services that directly prevent mold, wood rot, and pest harborages caused by North Carolina’s humidity. For a homeowner, managing these issues through a single, reputable provider is highly convenient and often more effective. This comprehensive approach, combined with specialized services like bed bug heat treatments and reliable termite protection, secures the home from the ground up.
Second, the dependability of their field technicians is a clear strength. Many customers have highlighted the professionalism, knowledge, and personalized attention provided by the exterminators. A professional like Hunter, who is praised for being "very thorough in his application" and taking the time to address pet safety and answer questions, is exactly what homeowners need for peace of mind. They offer "same-day servicing" and a solid "FREE Callbacks" guarantee, demonstrating a commitment to results that many local residents value highly.
While potential clients should be aware of past concerns regarding the administrative side of the business (particularly for large-scale property management accounts), the core value proposition for the individual North Carolina homeowner is robust: expert, thorough, and highly responsive pest management backed by nearly three decades of local experience in the Coastal Carolinas.
Bug-N-A-Rug Exterminators Services
Pest Control Service
- Ant extermination
Our ant exterminators will arrive at your home for an inspection, and based on what they find, they will create a customized treatment plan. This could include baiting or spraying for ants. We use the best ant killer to get your home pest free quickly and efficiently.
- Bed bug extermination
Our bed bug exterminators will inspect your home and craft a bed bug treatment plan. Our technicians will encase your mattresses and remove bed bugs from furniture, curtains, baseboards and more.
- Cockroach extermination
- Flea & mite extermination
- Hornet & wasp extermination
- Rodent extermination
A rat exterminator will arrive at your home and perform an inspection of your home. They will look for entry points and signs of a rodent infestation. The technician will then create a treatment plan, customized to your home.
- Spider extermination
- Bat extermination
- Bug & insect extermination
- General pest inspection
- General wildlife removal
- Home inspection
- Mosquito extermination
Our pest control technicians will inspect your property for mosquito breeding grounds and create a treatment plan based on your home's needs. We will begin by spraying your yard for mosquitoes and removing standing water.
- Termite extermination
Our termite exterminators will provide a termite inspection upon arrival. If there are signs of termites, we will install a Sentricon Bait System to draw termite away from your home and kill the remaining termite colony.
- Termite inspection
- Crawlspace Repair
- Moisture Control
- Weed Control
- Fertilization
Bug-N-A-Rug Exterminators Details
Service options
- Online estimates
- Onsite services
Accessibility
- Wheelchair accessible parking lot
Crowd
- LGBTQ+ friendly
Bug-N-A-Rug Exterminators Photos










Bug-N-A-Rug Exterminators Location
Bug-N-A-Rug Exterminators
5006 Oleander Dr, Wilmington, NC 28403, USA
Bug-N-A-Rug Exterminators Reviews
technicianshousetreatmentquestionsteamdehumidifierinspectionpropertyturfmanager
★ 5★ 4★ 3★ 2★ 1I have worked with Bug-N-A-Rug for nearly three years, and unfortunately, my experience with this company has been extremely negative. As a property manager, I rely on service providers to be responsive, professional, and solution-oriented, but this company has consistently failed in those areas.Recently, we discovered that a refrigerator in one of my managed properties had stopped working. Upon inspection, it was found to be infested with roaches and completely damaged. When I contacted Bug-N-A-Rug for assistance, their staff was unhelpful, dismissive, and unprofessional. Instead of addressing the issue, the manager’s immediate response was to state that they would not take any responsibility for the situation or offer any support.Communication with their office staff was equally disappointing. On multiple occasions, I encountered rudeness and condescension. At one point, a staff member even made inappropriate remarks about my role as a property manager, which was both unprofessional and disrespectful.Because of this experience, I have canceled all services with Bug-N-A-Rug. Based on their lack of accountability, poor customer service, and unprofessional behavior, I cannot recommend this company to others.
September 11 · Zeynep ChadwickKatie and her team do an excellent job keeping homes and property pest-free. I’ve known them for years, and they’ve always been dependable and professional. I recently learned they also offer pre-treatment during new construction to help prevent future infestations. Their critter removal team is responsive and reliable. Bug-N-A-Rug serves a wide area across coastal North and South Carolina—including Wilmington, Leland, Jacksonville, and Myrtle Beach—so you’re likely in their service zone. Highly recommend!
May 30 · David UsherAs a former lead technician I think if you have an account or had an account with B-N-A-R with in the past 2 years I challenge you to go back and count the time a tech was at your house also add up your total. I bet you will be surprised... Charged for more services than you received? Surly not at least once 👀👀👀
April 17 · Billy BauguessChristian and his co worker did an excellent job. They were knowledgeable and personable. They did a great job treating our house.
March 12 · Lauris LongMitchell and his partner were wonderful to work with, knowledgeable, and took extra care with our home to ensure total treatment. Highly recommended!
March 21 · Clay Waterbury
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