X-Team Termite & Pest Control

- 2607 Old Cherry Point Rd, New Bern, NC 28560

In the distinct climate of Eastern North Carolina, managing pests, termites, and excessive moisture is a critical component of home and business ownership. The unique blend of humidity, coastal location, and older construction in areas like New Bern, Morehead City, and Havelock creates a perfect environment for wood-destroying organisms and common household invaders. For decades, residents and businesses have relied on local expertise to protect their properties.

X-Team Termite & Pest Control, established in 1998, is a locally owned and operated business with a strong focus on serving Craven, Carteret, Jones, and Pamlico counties. The company's foundation rests on the extensive experience of its owner, Phil Kaylor, who holds over 49 years of licensed experience in the pest and termite industry and has been a long-time resident of the region. This deep local experience allows the X-Team to deliver pest control solutions specifically tailored to the unique challenges of the coastal environment.

The company promotes a full range of services, aiming to be a comprehensive solution for residential and commercial clients, offering specialized expertise in the critical areas of termite and moisture control—issues paramount to protecting North Carolina structures. They emphasize honesty, integrity, and experience as their business foundation, with a commitment to providing strong warranties on their work, all documented in writing. The X-Team staff are state-registered specialists, with many holding decades of individual experience, contributing to their claim of being one of the most experienced groups of pest management professionals in the area.

While the company strives to deliver a high-quality, comprehensive service, prospective customers should be aware of reported concerns regarding their scheduling and business practices. Some feedback indicates that the company's communication process may involve quarterly postcard reminders for service, which some customers find less proactive than other methods. More significantly, there have been serious complaints about contract clarity, billing, and customer service during cancellation attempts, with reports of feeling pressured, receiving rude responses, and being locked into unexpected contracts. Customers are strongly advised to meticulously review all documentation, including service agreements and cancellation policies, before signing up for any service to ensure complete understanding of the terms.

Location and Accessibility

X-Team Termite & Pest Control is strategically situated in New Bern, providing a central hub for servicing a large swathe of Eastern North Carolina. This location allows for efficient deployment of specialists to manage the needs of residential, commercial, and industrial properties in the area.

The office serves as the primary base for operations, situated on 2607 Old Cherry Point Rd. This address is positioned to allow the X-Team to quickly access communities within Craven, Carteret, Jones, and Pamlico counties, offering local coverage for municipalities including New Bern, Havelock, Morehead City, and surrounding coastal towns.

The company operates Monday through Friday during standard business hours, typically from 7:30 AM to 5:00 PM, to accommodate scheduling of both routine and specialized services. They also maintain an additional location in Morehead City to ensure extensive coverage across the region.

Address: 2607 Old Cherry Point Rd, New Bern, NC 28560, USA

Services Offered

The X-Team presents itself as a full-service pest management company, covering all major pest categories found in the Eastern North Carolina climate. Their offerings go beyond basic pest control to address the significant challenges of moisture and wood-destroying insects prevalent in the region.

• Residential and Commercial Pest Control: Comprehensive services for all types of buildings, including apartments, offices, and industrial facilities.
• Termite Extermination and Inspection: Specialized in treating and preventing termite infestations, offering both chemical and baiting systems, as well as Wood Destroying Insect Report (WDIR) inspections for real estate and refinancing reports.
• Specific Insect Extermination: Targeted treatments for:
  • Ant extermination, including Carpenter Ants
  • Cockroach extermination (often referred to locally as "water bugs" or "palmetto bugs")
  • Bed bug extermination
  • Bee, Hornet, and Wasp extermination
  • Mosquito extermination
  • Flea & Mite extermination
  • Spider extermination
• Rodent Extermination: Solutions for eliminating mice and rats from properties.
• Moisture Control: Essential services for crawl spaces, including:
  • Crawl space enclosure and encapsulation
  • Installation of dehumidifiers
  • Wood Treatment for existing wood decay and boring beetle protection
• Inspection Services: Includes General Pest Inspection, Termite Inspection, Annual Inspection, and Home Inspection.
• New Construction Treatment: Applying preventative termite and pest barriers during the building phase for lasting protection.
• Termite Damage Repair Warranty: Offering warranties in writing to cover potential future termite damage, a testament to their confidence in their treatment plans.

Features and Highlights

X-Team Termite & Pest Control highlights several factors intended to reassure the local customer base of their professional capability and commitment to the community.

• High-Level Experience: The company boasts nearly 50 years of licensed experience from its owner, Phil Kaylor, and utilizes state-registered specialists with long-term industry tenure.
• Extensive Service Range: They offer a complete suite of services under one roof, from common pest issues to specialized, structural-focused treatments like moisture control, crawl space enclosure, and new construction preventative treatments.
• Local Community Ties: The X-Team is a member of multiple local organizations, including the New Bern Area Chamber of Commerce, Carteret County Chamber of Commerce, and the New Bern Board of Realtors, demonstrating commitment to the local economy and professional standards.
• WDIR and Real Estate Focus: Their comprehensive inspection and report services are invaluable for the local real estate market, assisting buyers, sellers, and mortgage companies in property transactions.
• Quarterly Service Model: They primarily utilize a quarterly service plan, designed to address the seasonal pest challenges of Eastern North Carolina, with treatments targeting both interior and exterior perimeters.
• Guarantees and Warranties: They promote offering "the BEST warranties in the area," particularly for termite damage, emphasizing that all guarantees are provided clearly and in writing.

Contact Information

For residents and commercial property managers in Craven, Carteret, Jones, and Pamlico counties seeking assistance with pests, termites, or crawl space moisture issues, contact the New Bern office using the details below.

Address: 2607 Old Cherry Point Rd, New Bern, NC 28560, USA

Phone: (252) 634-1779

Mobile Phone: +1 252-634-1779

What is Worth Choosing

Choosing X-Team Termite & Pest Control provides a customer with access to an extremely experienced, locally based team that fully understands the complexities of North Carolina's coastal pest and moisture challenges. Their comprehensive offerings, which include critical services like crawl space encapsulation, dehumidifier installation, and a range of termite guarantees, make them a powerful resource for structural protection in the region. Their commitment to the local community and extensive experience in both general pest control and specialized wood-destroying organism management are significant benefits.

However, potential clients must exercise a high degree of diligence before engaging their services. While the technical expertise is strong, the recorded customer feedback regarding business practices—specifically concerning unexpected contract enrollment, difficulty with cancellation, and perceived rudeness—is a serious factor to consider. The complaints suggest a possible misalignment between the company's stated principles of integrity and the actual customer experience when resolving issues or terminating services.

A customer choosing X-Team should do so with a clear understanding of all contractual obligations. For those seeking highly specialized and experienced local service for complex issues like termites and moisture control, the X-Team's technical capabilities are robust. For general quarterly service, customers should carefully weigh the depth of technical expertise against the noted issues in billing and customer service, ensuring the written contract explicitly addresses service terms, cancellation policies, and cost structure to avoid future disputes.

X-Team Termite & Pest Control

2607 Old Cherry Point Rd, New Bern, NC 28560, USA